CuberAI Privacy Policy
1. Introduction
Thank you for accessing the services and websites operated by CuberAI (“CuberAI,” “we,” “our,” or “us”). We respect your privacy and are deeply committed to protecting your personal information. This Privacy Policy governs the www.CuberAI.com website, its subdomains, portals (the “Sites”), CuberAI products , service and any interactive features or events that reference this Privacy Policy (collectively, the “Services”).
This Privacy Policy also applies to information we may collect from you while visiting our booth during an event, accessing a white paper online, via telephone calls with our office, through online payments, or in any other instance when you contact us. By using or interacting with our Sites, purchasing our products, or using our services, you acknowledge and confirm that you have read this Privacy Policy.
This Privacy Policy does not apply to any products, services, applications, or websites offered by third parties (“Third-Party Services”), which are governed by their own respective privacy disclosures. Furthermore, this Privacy Policy does not apply to any data, content, or files processed, stored, or hosted by our enterprise customers using the CuberAI infrastructure. CuberAI operates as a data processor regarding customer-generated operational content, handling such data strictly at the direction of its enterprise customers (the data controllers). For details regarding customer content controls, please consult our Master Service Agreement (MSA) or relevant Terms of Service.
This Privacy Policy explains what personal information we collect from you, why we collect it, under what circumstances we may share it with third parties, how we protect your personal information, and your privacy rights. Personal information means any information relating to an identified or identifiable natural person.
2. What Information We Collect
We collect personal information from you in several ways when you use our Sites, register an account, or engage with our commercial teams. Personal information means any information relating to an identified or identifiable natural person.
(a) Information You Provide to Us
In connection with the products and services we provide, we may ask you to provide us with the following categories of personal information:
- Personal identifiers (e.g. name, mailing address, email address, phone number)
- Characteristics of protected classifications (e.g. gender, age, nationality)
- Commercial information (e.g. products or services purchased, purchase history)
- Internet or other electronic network activity (e.g. browser, cookie ID or search history)
- Audio, electronic, visual, or similar information (e.g. recording of guest service calls)
- Geolocation data (e.g. latitude or longitude)
- Financial information (e.g. credit or debit card numbers, bank account numbers)
- Professional or employment information (e.g. industry, occupation, title)
(b) Information We Collect When You Use the Sites
In addition to information that you choose to submit to us, we and our service providers automatically collect and store certain information when you visit or interact with the Sites (“Usage Information”). This Usage Information may be stored or accessed from your personal computer, laptop, tablet, mobile phone or other device whenever you visit or interact with our Sites. Usage Information may include:
- Your IP address, UDID or other unique identifier
- Your device functionality, including browser, operating system, hardware, and mobile network information
- Internet, application, and network activity, such as cookie IDs and browser visits
- Location information, such as geo-location information
Why We Collect Information
We collect your personal information to provide you with our products and services, such as to fulfill your requests for services or to help us personalize our services and marketing to you. We also collect your personal information to support our business functions, such as customer service, recruiting, and legal functions. Below are some ways in which we use your personal information:
- Registering and maintaining your account
- Processing your order(s) and providing you with customer service, including responding to your inquiries regarding our products and services and/or communicating with you regarding orders, purchases, and payments
- Complying with legal obligations, including, for example, collecting address information for identity verification for credit card billing
- Sending you marketing information about CuberAI and our affiliates
- Sending you email communications such as electronic newsletters about our products, services, events, and promotions
- Improving the effectiveness of our Sites, marketing endeavors, and product and service offerings
- Identifying your product and service preferences, providing personalized content and ads and informing you of new or additional information, products and services that may be of interest to you
- Allowing you to participate in interactive discussions and public forums
- Helping us address problems with and improve our Sites and our products and services
- Protecting the security and integrity of the Sites
- For other internal business purposes, and
- For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy
4. How We Share Information
CuberAI does not sell your personal information to third parties for monetary compensation. To deliver our enterprise Services efficiently, we may disclose personal information to corporate affiliates, trusted vendors, and authorized partners under strict confidentiality agreements. Examples include:
Third-Party Service Providers: We utilize external vendors to perform specialized operational infrastructure tasks, including cloud hosting, database management, CRM operations, payment processing, transactional email delivery, and website performance analytics. These vendors have access to personal information solely to perform these targeted tasks and are legally barred from using or sharing it for any other purpose.
Legal Compliance and Safety: We may disclose your information to law enforcement, regulatory agencies, or courts if we believe in good faith that such disclosure is legally mandatory or essential to protect the rights, property, and physical safety of CuberAI, our clients, or the public.
Corporate Reorganization: In the event of a merger, acquisition, restructuring, corporate sale, joint venture, or bankruptcy, user databases and personal information will generally be transferred to the acquiring corporate entity as part of the business assets.
5. Cookies and Tracking Technologies
Our Sites use cookies, pixel tags, web beacons, and local storage technologies (collectively, “Cookies”) to capture browsing metrics and system preferences passively. Cookies help us maintain secure login sessions, analyze traffic patterns, and optimize marketing campaigns. You can control or block Cookies through your personal browser configuration or our Cookie Consent Panel. Please note that disabling essential Cookies may degrade the functionality of certain interactive features within our Services.
6. Location of Information and Cross-Border Transfers
CuberAI is in Singapore, with computing infrastructure and third-party servers located across multiple global jurisdictions. Consequently, your personal information may be transferred to, stored in, or accessed from countries outside your native jurisdiction. CuberAI ensures that all cross-border data transfers are conducted strictly in compliance with the Singapore Personal Data Protection Act (PDPA), ensuring that overseas recipients afford a standard of protection to the transferred data that is comparable to the protection provided under the PDPA.
7. Data Security
We enforce strict technical, physical, and administrative protocols designed to defend personal data against unauthorized disclosure, loss, alteration, or unlawful destruction. These include end-to-end encryption protocols (SSL/TLS), strict role-based data access controls, and network firewalls. However, because no electronic transmission or digital storage method is completely infallible, we cannot guarantee absolute security. Users submit information at their own risk. If a data breach occurs, we will issue notifications to affected parties and regulatory authorities as dictated by local legislation.
8. Your Marketing Choices
You maintain full control over your marketing preferences. You can opt-out of receiving promotional email distributions at any time by clicking the "unsubscribe" link embedded in the footer of our emails or by messaging us directly at BD@CuberAI.com. Please note that opting out of marketing does not halt transactional or administrative emails tied directly to your active account status or ongoing software subscriptions.
9. CuberAI as a Data Processor / Data Intermediary
When executing AI automation, SaaS integrations, or processing system logs on behalf of our business clients, CuberAI acts solely as a Data Intermediary under the Singapore Personal Data Protection Act (PDPA) and a Data Processor under the EU GDPR, UK GDPR, and other applicable data protection laws. In these instances, our enterprise clients serve as the Data Controllers / Organisations and retain ultimate control over the purposes and methods of data processing.
CuberAI processes such customer content strictly in accordance with the documented instructions and mandates outlined in the client's Data Processing Addendum (DPA) and Master Service Agreement (MSA).
In line with applicable laws, end-users seeking to access, rectify, amend, or delete personal data held within an enterprise account must direct their requests to the respective enterprise Data Controller. As a data intermediary, CuberAI does not directly respond to end-user requests unless explicitly authorized by the corporate client or required by law. We will, however, reasonably assist our enterprise clients in fulfilling their statutory obligations to respond to data subject requests, subject to our mutual contractual agreements.
Your rights (PDPA)
Under the PDPA you may:
Confirm whether CuberAI holds personal data about you and request a copy.
Correct any inaccurate or incomplete personal data — including memory entries an agent has stored about you.
Withdraw consent (we will tell you the consequences before doing so).
Revoke any third-party integration you previously authorised.
Lodge a complaint with the PDPC if you believe we have not handled a request properly.
Submit requests to BD@CuberAI.com. We respond within 30 days. A reasonable administrative fee may apply for repeated or voluminous requests.
11. Privacy of Children Online
Our Sites and software platforms are professional enterprise tools intended strictly for business entities and adult individuals. We do not knowingly target, solicit, or collect personal information from individuals under the age of 16. If we become aware that an individual under 16 has submitted personal records without verifiable parental permission, we will proactively purge that data from our production servers immediately.
12. Do Not Track (DNT) Disclosures
Because uniform international standards for browser-based "Do Not Track" (DNT) mechanisms have not been universally codified, our Sites do not modify data extraction protocols upon encountering DNT browser transmissions. We do, however, respect automated opt-out signals such as the Global Privacy Control (GPC) where required by regional statutes.
13. Information Retention
We will retain your personal information for as long as necessary for the purposes for which that information was collected as set out in this Privacy Policy or for longer as required under any applicable legal, regulatory, accounting, or reporting requirements. Should you opt out or no longer wish to receive marketing messages from us, we will securely delete your personal information from the relevant mailing list(s).
14. Contacting CuberAI
For any inquiries, structural feedback, or formal privacy requests concerning this Privacy Policy, please contact our Legal and Compliance division at:
CuberAI
Attn: Legal & Privacy Compliance Department
Email: BD@CuberAI.com
Address: 1 raffles place, #02-01, one raffles place, singapore 048616
15. Changes to this Privacy Policy
We reserve the right to revise this Privacy Policy periodically to reflect technological adjustments, product additions, or updated statutory requirements. All modifications take immediate effect upon publishing the updated draft. We recommend reviewing this document regularly to remain fully aware of our ongoing privacy protections.
CuberAI 隐私政策
1. 引言
感谢您访问由 CuberAI（以下简称“CuberAI”、“我们”或“我们的”）运营的服务和网站。我们尊重您的隐私，并致力于保护您的个人信息。本隐私政策适用于 www.CuberAI.com 网站、其子域名、门户网站（以下统称“网站”），以及 CuberAI 提供的产品、服务以及任何引用本隐私政策的互动功能或活动（以下统称“服务”）。
本隐私政策同样适用于我们在其他情况下向您收集的信息，例如您在活动期间访问我们的展位、在线获取白皮书、与我们办公室进行电话沟通、通过在线支付，或在您与我们联系的任何其他情况下。通过使用我们的网站或与之互动、购买我们的产品或使用我们的服务，即表示您承认并确认您已阅读本隐私政策。
本隐私政策不适用于任何第三方提供的产品、服务、应用程序或网站（以下简称“第三方服务”），这些服务受其各自的隐私披露声明管辖。此外，本隐私政策不适用于我们的企业客户使用 CuberAI 基础设施处理、存储或托管的任何数据、内容或文件。对于客户生成的运营内容，CuberAI 作为数据处理者（Data Processor），严格按照其企业客户（数据控制者，Data Controllers）的指示处理此类数据。有关客户内容控制的详细信息，请参阅我们的《主服务协议》（MSA）或相关的《服务条款》。
本隐私政策旨在向您说明我们收集哪些个人信息、收集的缘由、在何种情况下可能会与第三方共享这些信息、我们如何保护您的个人信息以及您享有的隐私权利。个人信息是指与已识别或可识别的自然人相关的任何信息。
2. 我们收集哪些信息
当您使用我们的网站、注册账户或与我们的商务团队互动时，我们会通过多种方式收集您的个人信息。
(a) 您向我们提供的信息
在提供产品和服务的过程中，我们可能会要求您提供以下类别的个人信息（并非所有类别都会收集自每位个体）：
个人识别信息： 例如姓名、邮寄地址、电子邮箱地址、电话号码。
受保护的分类特征： 例如性别、年龄、国籍。
商业信息： 例如购买的产品或服务、购买历史记录。
互联网或其他电子网络活动： 例如浏览器类型、Cookie ID 或搜索历史记录。
音频、电子、视觉或类似信息： 例如客户服务通话的录音。
地理位置数据： 例如经度或纬度。
财务信息： 例如信用卡或借记卡卡号、银行账户号码。
专业或就业信息： 例如行业、职业、职位。
(b) 您使用网站时我们收集的信息
除您主动提交的信息外，当您访问网站或与网站互动时，我们及我们的服务提供商会自动收集并存储某些信息（以下简称“使用信息”）。每当您访问我们的网站或与之互动时，这些使用信息可能会从个人电脑、笔记本电脑、平板电脑、移动电话或其他设备中被存储或访问。使用信息可能包括：
您的 IP 地址、UDID（唯一设备识别码）或其他独特标识符。
您的设备功能，包括浏览器、操作系统、硬件以及移动网络信息。
互联网、应用程序和网络活动，例如 Cookie ID 和浏览器访问记录。
位置信息，例如地理位置信息。
3. 我们为什么收集信息
我们收集您的个人信息是为了向您提供我们的产品和服务（例如满足您的服务请求），或帮助我们向您提供个性化的服务和营销。我们还会收集您的个人信息以支持我们的业务功能，例如客户服务、招聘和法律事务。以下是我们使用您个人信息的一些具体方式：
注册并维护您的账户。
处理您的订单并向您提供客户服务，包括回复您关于我们产品和服务的咨询，以及就订单、购买和支付事宜与您进行沟通。
履行法律义务，例如收集地址信息以进行信用卡账单的身份验证。
向您发送关于 CuberAI 及其关联公司的营销信息。
向您发送电子邮件通讯，例如关于我们产品、服务、活动和促销活动的电子新闻简报。
提高我们网站、营销活动以及产品和服务的有效性。
识别您的产品和服务偏好，提供个性化的内容和广告，并向您告知您可能感兴趣的新信息、产品和服务。
允许您参与互动式讨论和公共论坛。
帮助我们发现并解决网站以及产品和服务中的问题，并加以改进。
保护网站的安全性和完整性。
用于其他内部业务目的。
用于在您提供信息时披露的其他目的，或本隐私政策中另行规定的目的。
4. 我们如何共享信息
CuberAI 不会为了金钱补偿而将您的个人信息出售给第三方。为了高效交付我们的企业服务，我们可能会在严格的保密协议下，向企业关联公司、可信赖的供应商和授权合作伙伴披露个人信息。示例如下：
第三方服务提供商： 我们利用外部供应商来执行特定的运营基础设施任务，包括云托管、数据库管理、CRM（客户关系管理）运营、支付处理、事务性电子邮件投递以及网站性能分析。这些供应商仅在执行这些特定任务时才有权访问个人信息，并且在法律上被禁止将其用于任何其他目的。
法律合规与安全： 如果我们善意地认为此类披露是法律强制要求的，或者对于保护 CuberAI、我们的客户或公众的权利、财产和人身安全至关重要，我们可能会向执法部门、监管机构或法院披露您的信息。
企业重组： 如果发生合并、收购、重组、资产出售、合资或破产，用户数据库和个人信息通常会作为业务资产的一部分转移给收购方企业。
5. Cookies 和追踪技术
我们的网站使用 Cookies、像素标签、网络信标和本地存储技术（统称“Cookies”）来被动获取浏览指标和系统偏好。Cookies 有助于我们维持安全的登录会话、分析流量模式并优化营销活动。您可以通过个人浏览器设置或我们的 Cookie 同意面板来控制或阻止 Cookies。请注意，禁用必要的 Cookies 可能会降低我们服务中某些互动功能的功能性。
6. 信息存储位置与跨境传输
CuberAI 位于新加坡，其计算基础设施和第三方服务器分布于全球多个司法管辖区。因此，您的个人信息可能会被传输至您所在国家以外的地区，并在该地区进行存储或访问。CuberAI 将严格根据新加坡《个人数据保护法》（PDPA）的要求进行跨境数据传输，确保境外接收方对您个人数据提供的不低于新加坡 PDPA 保护标准的保护水平。确保境外接收方对所传输数据提供与新加坡 PDPA 相当的保护水平。
7. 数据安全
我们实施了严格的技术、物理和行政规程，旨在防止个人数据遭到未经授权的披露、丢失、篡改或非法破坏。这些措施包括端到端加密协议（SSL/TLS）、严格基于角色的数据访问控制以及网络防火墙。然而，由于任何电子传输或数字存储方法都不是绝对安全的，我们无法保证绝对的安全性。用户提交信息需自行承担风险。如果发生数据泄露，我们将按照当地法律的要求通知受影响方和监管机构。
8. 您的营销选择
您对自己的营销偏好拥有完全的控制权。您可以随时通过点击电子邮件底部嵌入的“取消订阅”链接，或直接发送邮件至 BD@CuberAI.com，选择不再接收促销电子邮件。请注意，选择退出营销并不会停止与您的活跃账户状态或进行中的软件订阅直接相关的事务性或行政性电子邮件。
CuberAI 作为数据处理者/数据中介（针对企业客户）
当代表企业客户执行 AI 自动化、SaaS 集成或处理系统日志等任务时，CuberAI 仅充当数据中介（Data Intermediary，根据新加坡 PDPA）或数据处理者（Data Processor，根据欧盟 GDPR 等、英国 GDPR 等适用法律）的角色。在此类场景下，我们的企业客户作为数据控制者（Data Controllers / Organisations），决定个人数据处理的具体目的和方式。
CuberAI 严格依据与企业客户签订的《数据处理补遗》（DPA）及《主服务协议》（MSA）中所授予的明确指令与权限来处理相关客户内容。
根据新加坡 PDPA 及其他主流隐私法律的规定，若最终用户（数据主体）想要查看、更正、修改或删除其在企业账户中的个人信息，应当直接向对应的企业数据控制者（即您的雇主或服务提供商）提出请求。作为数据中介，CuberAI 不会直接回应最终用户的独立诉求，除非获得相关企业数据控制者的明确授权或适用法律的强制要求。我们将按照与企业客户的约定，在收到企业客户的正式指令后，协助其履行回应最终用户请求的法定义务。
10.您的 PDPA 隐私权利 (Your Rights under the PDPA)
根据新加坡《个人数据保护法》（PDPA），您享有以下权利：
确认与访问： 确认 CuberAI 是否持有关于您的个人数据，并有权请求获取这些数据的副本。
更正： 更正任何不准确或不完整的个人数据——包括 AI Agent（人工智能代理）为您存储的任何记忆条目/系统记录。
撤回同意： 随时撤回您先前对数据处理的同意（在您正式撤回前，我们会向您说明可能导致的相应后果，例如部分服务无法继续提供）。
撤销授权： 撤销您先前已授权的任何第三方应用程序或平台的集成。
申诉： 如果您认为我们没有正确或妥善地处理您的请求，您有权向新加坡个人数据保护委员会（PDPC）提起申诉。
如需提交上述权利请求，请发送电子邮件至：BD@CuberAI.com。我们将在 30 天内予以答复。针对重复或调取量过大的复杂请求，我们可能会收取合理的行政费用。
11. 未成年人在线隐私
我们的网站和软件平台属于专业的企业工具，严格面向商业实体和成年个人。我们不会故意将 16 岁以下的未成年人作为目标、向其招揽或收集其个人信息。如果我们获悉 16 岁以下的人群在未经可验证的家长许可的情况下提交了个人记录，我们将在技术上主动从生产服务器中立即彻底清除该数据。
12. 不追踪（DNT）披露
由于基于浏览器的“不追踪”（Do Not Track, DNT）机制尚未形成统一的国际标准，因此我们的网站在遇到 DNT 浏览器传输信号时不会修改数据提取协议。但是，在区域法律有明确要求的地区，我们尊重自动退出信号（如全球隐私控制，GPC）。
13. 信息保留
我们保留您个人信息的时间，仅限于实现本隐私政策中所述收集目的所必需的绝对最长时间，或满足任何适用的法律、监管、会计或报告框架要求的更长期间。如果您选择退出或不再希望接收我们的营销消息，我们将安全地从相关邮寄名单中删除您的个人信息。
14. 联系 CuberAI
如对本隐私政策有任何疑问、结构性反馈或正式的隐私请求，请联系我们的法律与合规部门：
CuberAI
收件人： 法律与隐私合规部（Attn: Legal & Privacy Compliance Department）
电子邮箱： BD@CuberAI.com
地址： 1 RAFFLES PLACE, #02-01, ONE RAFFLES PLACE, SINGAPORE 048616 （新加坡莱佛士坊1号，莱佛士坊一号 #02-01，邮编 048616）
15. 本隐私政策的变更
我们保留定期修订本隐私政策的权利，以反映技术调整、产品增加或最新的法定要求。所有修改在发布更新草案后立即生效。我们建议您定期查看本文件，以充分了解我们持续的隐私保护举措。